CVS Health

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Clinical Services Med D - Supervisor

at CVS Health

Posted: 1/12/2019
Job Reference #: 919167BR

Job Description

Job Title :
Clinical Services Med D - Supervisor
Job ID :
Location :
OH - Solon
Street Address :
29100 Aurora Rd
Category :
Customer Service|Medicaid|Medicare
Description :
Job Description
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in 2018!

We are looking for an Inbound Phone Supervisor - Clinical Services Medicare Part D who strives for excellence and enjoys leading and collaborating with other health care professionals to bring out the best of a team.

The Inbound Phone Supervisor at CVS Health assists the Operations team of phone representatives on inbound calls for all aspects of the coverage determination and re-determination (appeal) process, including workflow management and direct communication to all applicable parties (internal and external). The Supervisor acts as a primary point of contact for issues requiring escalation within the Inbound Phone Operations Department and ensure resolution. The Supervisor provides optimal customer service (internal and external) within applicable departmental and regulatory guidelines. This role is responsible for ensuring performance is managed and has quality, efficiency and employee development accountability. The Supervisor drives front line colleague performance, to align with departmental goals for phone service levels, Medicare D regulatory guidelines, and contractual performance guarantees.
The Inbound Phone Supervisor - Clinical Services Medicare Part D with CVS Health works in a uniquely rewarding setting that enables you to use your exceptional customer service and leadership skills. CVS Health is a pharmacy innovation company and our strategy is reinventing pharmacy. As a pharmacy innovation company and leader in the Medicare Part D field, we seek colleagues who possess strong leadership expertise and who share our purpose for helping people on their path to better health.

We offer a competitive benefit package including vacation, 10 paid holidays per year, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores

Required Qualifications
Minimum 1 year previous leadership experience
Demonstrated ability to manage a team

Preferred Qualifications
Previous experience leading a team of inbound phone representatives
Call Center experience
Previous experience in Managed Care/PBM environment
Past experience working with MedHok and CVS Medicare Part D Coverage Determinations and Appeals

Bachelor's degree or equivalent work experience

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!